What is a "used seat"?

We only bill for “used seats”, and a seat is billed once per event — no matter how many interactions occur, such as selections or status changes (e.g., bookings). This means the maximum charge per event is based on the venue’s total capacity.

A seat is considered “used” if any of the following actions occur at least once:

1. A user selects the seat in their browser (e.g., clicks on it) and does not deselect it.
2. The seat’s status changes (e.g., to “booked”) via an API call, either directly or through the best-available-seat algorithm.
3. The seat gets assigned to a channel.

We focus on technical usage, not ticket sales. Whether a ticket is sold, paid for, or issued does not affect billing. Our service charges are tied strictly to this technical definition of a “used seat.”